Customer Service
Teton Express's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at info@tetonbooks.com or call (801)738-0891. (Hours 8:00 to 6:00 Mountain Time)
Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.
 What are the shipping rates?
Our web site automatically computes and displays shipping charges whenever you place an item in your shopping basket. For each order placed, we charge a flat per order rate. All items will be charged at the per item rate.
Additional Shipping Details
- Items are usually shipped within 48 hours after your order is placed.
- Please note our warehouses do not ship on weekends and we do not offer Saturday, Sunday or holiday delivery.
- Tracking information provided when available, usually within 24 hours of shipment.
- For large items, for example, Big Screen TVs
Whats Included?
- Please allow for extra delivery time. Delivery to a residence anywhere in the contiguous 48 states within 10 to 15 business days.
- Local delivery agent will call and schedule a delivery appointment for Monday-Friday within a 4-hour delivery window.
- 2-man delivery
- You must provide us with a valid bill to and ship to phone number when placing your order, as most carriers will need to schedule the delivery with you.
Shipping Times
Most of our orders are shipped within 24-48 hours. Tracking information is e-mailed within 24 hours of shipment. Most of our orders arrive within 3 - 4 business days. For larger items, Please allow up to 15 business days for your item to arrive.
We do not ship on Saturday, Sunday or holidays. Please allow an additional 24 to 48
hours for weekend orders.
UPS is our shipping carrier.
Do you ship internationally?
We can only ship or bill to addresses in the United States. We are currently unable to ship or bill to addresses outside of the U.S. Due to shipper restrictions, we cannot deliver to APOs, FPOs, or U.S. Territories.
Order Tracking
Has my order shipped?
We e-mail tracking numbers on all orders usually within 24 to 48 hours of shipment. Our estimated delivery time is 3 to 10 business days following shipment.
Can I track my order?
We e-mail tracking numbers on all orders usually within 24 hours of shipment. Along with the tracking number, we provide a link to the carriers Web page to assist in your tracking.
My order never arrived?
If you have received a tracking number and your order never arrived in accordance to the shipping carriers estimated delivery date, please contact us here info@tetonexpress.com and we will assist you in locating your order.
If you have not received a tracking number:
Has it been 15 business days since your order was confirmed?
NO : Please wait the 15 business day period prior to contacting us.
YES : Please contact us here info@tetonexpress.com
An item is missing from my order?
Most of our products are shipped from a central warehouse. However, there are times that orders contain products that are shipped from multiple warehouses.
If you believe that an item is missing from your shipment:
- Please verify that the missing item is identified on the receipt located inside the shipping box. Please note, only items shipped are printed on the packing list and charged on your credit card. If an item in your order is not in stock, we will notify you via email on the backorder and we will NOT charge your credit card for that item.
- If you believe that we shipped and charged your credit card and a product is missing, please contact us here info@tetonexpress.com
I received a product missing parts
If you have received a product with missing parts, please contact us here info@tetonexpress.com
I Received the wrong product
If you have received the wrong product contact us at info@tetonexpress.com
Billing and Payment
What payment methods do you offer?
- We accept Master Card, Visa, Discover, and American Express
- Please be sure to provide your exact billing address and telephone number. The address and phone number that your credit card company has on file. Incorrect information nay cause a delay in processing your order.
- We never bill for credit card service fees.
- We are currently unable to process any credit cards that are issued or billed outside the United States
- You can be confident that your personal and account information is secure with us. We employ the latest 128-bit encryption technology in all of our site that require any personal information. Please read our security policy for more information
When will my credit card be charges?
We will not bill you until your products are actually shipped
How do I use a coupon?
If available, to redeem a coupon, paste or type the coupon code in the "promotion code" box located on the checkout page. You need to recalculate the total for the coupon to take effect. Some coupons have restrictions. Please look at the web page with the coupon for more information.
- Some offers are available to new customers only.
- A minimum purchase, not including shipping and taxes, of the amount of the coupon is required.
- Coupons can be used with credit card purchases only.
- Coupons are not valid with any other coupon, shipping offer or promotion.
- Most offers have expiration dates, stated on the web page with the coupon.
Do I have to pay sales tax?
We charge 6.0% sales tax of orders shipped to Idaho only. Sales tax is automatically computers at the time of checkout on both product and shipping costs.
I need a copy of my receipt/invoice.
Immediately after submitting your order, we email your invoice/receipt. If you need a copy of your invoice/receipt, please contact us here at info@tetonexpress.com
To obtain the status of an order, enter the confirmation number and click Go!.
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